Privacy policy
Carba-Tec Pty Ltd (trading name as Carbatec) (we, us, our) is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). Carbatec understands the importance of and are committed to, protecting your personal information. The following policy explains how we manage your personal information, including our obligations and your rights in respect of our dealings with your personal information.
Please see below our Privacy Policy, it describes what happens to your personal information that is collected via our website www.carbatec.live and provided to us by our customers and services providers.
By visiting our Website, using an app or otherwise dealing with us, you agree to this Privacy Policy and you also agree to the collection, holding, use and disclosure of your Personal Information as is set out in this Privacy Policy.
1. Collection of your Personal Information
1.1 Carbatec may collect and hold your personal information in a fair and lawful manner. Carbatec collects such information from you in-store, via phone, fax, email, website and postal order. This information can include (but is not limited to), your name, email address, postal address, phone or facsimile numbers, billing information and other incidental information required for ordering, payment and delivery of products from Carbatec.
1.2 If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
1.3 Personal information is collected for the purposes of responding to your queries, supplying you with requested information on products and the ordering and delivery of products to you. If you provide incomplete or inaccurate information, we may be unable to process your orders with Carbatec or it may affect delivery of products to you.
1.4 You do not need to provide any personal information to us.
2.1 As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
2.2 We collect, hold, use and disclose personal information to:
(a) offer and provide you with our goods and services;
(b) manage and administer those goods and services, including account keeping procedures;
(c) emailing or otherwise contacting you (including via third-party delivery providers) regarding tax invoices, dispatch, tracking information and delivery notifications.
(d) comply with our legal and regulatory obligations; and
(e) Otherwise to manage our business.
2.3 We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
3.1 Carbatec treats all personal information held as strictly confidential. Personal information about customers is not sold, rented or traded for any purposes.
3.2 Carbatec does not, at the date of this Privacy Policy, disclose personal information to any overseas recipients. If in the future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act.
3.3 We sometimes use a third-party mailing house for the purpose of forwarding information to you. The mailing house does not retain your personal information and is required to keep your details confidential.
3.4 Carbatec does not disclose any personal information about you unless:
(a) the disclosure is required by law;
(b) the disclosure is necessary to obtain legal or accounting advice to protect the company's interest or your interests. Our solicitors and accountants are under an obligation to keep such information confidential;
(c) the disclosure is necessary to conduct appropriate checks for credit-worthiness or potential fraud;
(d) the disclosure is necessary for debt recovery functions;
(e) the disclosure is required to carry out our obligations to you; or
(f) you have consented to our disclosure.
3.5 Carbatec may disclose your personal information to third-party delivery and logistics providers (such as Australia Post and other carriers). This may include your name, delivery address, email address and telephone number. This information is used for the purpose of processing, shipping, delivering and tracking your order, and to enable delivery-related communications (including delivery updates and notifications).
3.6 We will happily provide you with copies of or access to your Personal Information that we hold at any time. You can contact our Operations Manager to arrange this.
4.1 Carbatec are committed to ensuring that your personal information remains secure. We will hold your personal information as either secure physical records, electronically on our intranet system and in cloud storage.
4.2 We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
4.3 We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
4.4 Carbatec endeavours to ensure all information it holds is up to date and accurate. We recommend you advise us of any changes to your personal information that is held by us. You can inform us of any changes in one of the following ways:
(a) update your details via your carbatec Online Account (please note that the changes made will only be activated upon your next online order);
(b) contact our Customer Service Team on 1800 658 111; or
(c) speak to a staff member at one of our stores.
5.1 If you consent (by way of registering for our Mailing List or accepting to receive Promotional Materials from Carbatec when registering your online account) we may use your personal information to keep you informed about special offers, sales, events and new products offered by us or our suppliers. If you do not wish to receive this information, you may unsubscribe at any time via the unsubscribe link from any emails received or by contacting our Customer Service Team on 1800 658 111.
5.2 We will not disclose your personal information to third parties for marketing purposes without your consent.
We use cookies on our Website for a number of reasons. A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
Your Store Browser session is encrypted using a Secure Sockets Layer (SSL) Geotrust (True BusinessID EV) certificate session. The Extended validation visually confirms the security statement with a green address bar in your browser URL.
Each Site Checkout Transaction passes through a highly secure online payment gateway. The payments gateway provider uses redundant, clustered, military grade protection. The organisation is Payment Card Industry Data Security Standard (PCI DSS) compliant and is government by a set of rules created by the PCI Security Standards Council.
For research purposes, we collect information about the use of the website, <www.carbatec.live>. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal information is collected as part of the statistical information.
7.1 If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Operations Manager:
Operations Manager
Carbatec PO Box 4310, Gumdale, 4154.
Telephone: 1800 658 111
We take all complaints seriously and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
8.1 We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.
The last update to this document was on the 4th of August 2025.